Administrative Assistant - for Client Care
Part Time • Care to Change - Avon
Benefits:
- 401(k)
- 401(k) matching
Hours
Varies - throughout the week M-F
Varies - throughout the week M-F
Job Summary
We are seeking a Client Care Specialist to join our team. In this role, you will answer calls, greet guests, prepare session rooms, close the office, schedule appointments, and review paperwork.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team requirements
- Attend team meetings during the day as scheduled
Qualifications
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Must complete an online application, including adding a resume on our website before being considered
- Must agree with vision, mission, and guiding principles
Compensation: $16.00 - $18.00 per hour
Care to Change is a professional counseling center that is ready to help with life’s challenges. We’ve assembled a group of highly educated professionals who use evidence-based approaches to counseling for a variety of mental health needs, and who share a foundation built upon Biblical truth. In short, we’re not generalists. Each of our counselors has professional specialties, so we can match the right person with your needs.
(if you already have a resume on Indeed)
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